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ACA International Pty Ltd. |
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Customer Service
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ACA
International provides our import customers with a National Customer Service
Team that is focused and dedicated in providing you with a complete Order
Tracking Service. |
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The
Customer Service Team, headed up by Dakin Frantz, is experienced in dealing
and obtaining information from Suppliers originating from anywhere around
the world. Our Team will :
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- Receive your Purchase Orders
and place with our office closest to your supplier
- Will confirm your terms
of purchase with the supplier i.e. Buying Terms, Mode, Type of equipment
or any other special instruction you may have
- Monitor Ready Dates from
Suppliers and report variances
- Co-ordinate Shipments from
Multiple Suppliers, consolidating these orders to maximize Container
or Pallet Utilisation resulting in reduced per unit cost
- Review your Delivery Dates
to determine the most efficient dispatch. Eg utilise Transhipment Seafreight
Vessel instead of Direct Seafreight Vessel if delivery date permits
or advising you that Priority/TACT Airfreight Services and not General
Airfreight Services are required to meet critical Deadline.
- Ensuring urgent deliveries
are moved through our Network at Origin and in Australia to ensure best
possible delivery outcomes for urgent Shipments
- Provide Quotes and introduce
your local ACA International Sales Representative
- Assist and direct you through
our Web Site to access Order Forms Bookings/Orders, Quote
Requests and Import Vessel Schedules Sailing
Schedules
Container Capacity -Air and Sea , Conversions , IMCO Terms, AQIS Regulations
and other information – Australian Shipping Guide
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The Customer
Service Team is supported by a complete and detailed Web based Tracking
System, Comet on Line, that will Order Track by a variety of Profiles
eg
- Purchase Order & Line
Item
- Item/Product Number
- Supplier
- Ex Factory Dates
- Delivery Dates
- Mode
- Shipping Status –
ie. Notification stage or confirmed Stage
- Vessel
- Container Number
- Part Description
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Our system
will even provide you KPI reporting on various milestones that are flexible
and can be built to your needs. Our system has the capability of receiving
Electronic Files from any system through advanced Middleware, which means
your orders can be uploaded into our system at the same time you are dispatching
to your supplier. If you don’t have this capability you can insert
the orders through our own Network and they will automatically
upload into our Tracking System, or ACA will upload your orders manually
from information provided by you or your suppliers. |
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For more information on how
you can access Comet on Line, benefit from the above activities, or simply
to find out more information about ACA International Pty Ltd, please do
not hesitate in contacting Glenn Hall or your Local Sales Representative
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